I am a small business owner, supporter and an online shopper. Especially when it comes to accessories. I’ll buy hair care products, jewelry, scarves, t-shirts, items for my home, yarn, and beads.
Because I purchase so much online, I’m very critical of the companies and people I purchase from. I say this because I put my best into my Etsy shop and making sure my customers are satisfied. I’ve been fortunate to not have any bad reviews or complaints. I’ve been lucky and I know it can happen at any time.
I’ve had good and bad from my purchases and supporting small businesses. Most of the time, the issues are fixed and I’m happy. Then there are times when I learn from my mistakes and don’t use that business again.
That being said, I have a few things I believe that will be helpful when choosing small business owners and getting what you pay for. It’s crucial to the life of a small business owner.
- Keep all receipts, email and any correspondence relating to the purchase.
- If you have an issue with a purchase, approach the business owner with respect and give complete detail of what happened.
- Allow them time to handle the issue.
Now, if things don’t go well, this is what I recommend you do:
- If you purchased the item off PayPal, Etsy or any other platform, contact them regarding the purchase. Please make these valid issues, not something like I didn’t like it and he/she should have allowed the return.
Hopefully, the owner will take the responsibility and make their customer happy so they will continue shopping with them again.
Now the flip side. I’m a small business owner, I make handcrafted items, so when people purchase from me I want to make sure they are happy. Make sure as a business owner when someone brings an issue to you, that you are humble, ready to make the situation right and apologize for what they went through.
I recently had a situation where the business owner didn’t apologize. My order was messed up, very bad. The order was fixed, but the business owner didn’t apologize. Now you can say, maybe they didn’t realize it, or didn’t think about it since they fixed it. I disagree because when the order was fixed, I didn’t get what I originally ordered because they ran out of the original product. Lesson learned but I thought it was something I should share with business owners so they can be aware of how their customers see them in a situation like this.
You want repeat customers, it’s how we survive and make money. But for the times when we must be customer service oriented, we have to do that as well.
Shop small businesses and good luck on your business journey.